Job Title: Customer Experience Associate
Apply Now: Email resume and cover letter to careers@stateandliberty.com
The Customer Experience Associate is responsible for aiding the Customer Service Manager in all aspects of State and Liberty's customer experience. This role also is responsible for utilizing customer interactions as a revenue-generating and customer retention channel completed through handling all VIP customer inquiries, custom order logistics and follow-ups, and additional selling tactics to customers.
Your day-to-day responsibilities will primarily focus on email-based customer service and customer outreach and assistance in warehouse coordination and daily operations involvement. This role directly supports the company at large and works hand-in-hand with the Customer Service Manager.
The ideal candidate must be highly motivated and able to work in a fast-paced environment. The candidate must be a resourceful, dynamic, hard-working person that is ready to have an immediate impact on supporting and growing the company. This position will be exciting, challenging, urgent, and rewarding on a daily basis. This position is a great first role within a rapidly growing startup with room for advancement as the company grows.
- Manage a large number of incoming emails and respond to customer service issues in a timely manner
- Work hand-in-hand with the customer service manager to deliver the highest level of customer service with a customer-first mentality
- Deliver a comprehensive service to enquiring customers, providing help and advice to customers using the company’s products and services
- Utilize effective customer service procedures, policies, and standards
- Investigate and solve customers' problems, which may be complex or long-standing issues.
- Assist in managing ambassador program and ambassador check-ins
- Consistently learn about the organization's products and/or services and keep up to date with changes
- Communicate with customer service manager management team to direct and confirm the execution of company mission
Work Expectations:
- We own our business. We all have the opportunity to carve out a section of the business that they own. With this, we take full responsibility and accountability for our own business.
- We get comfortable in the chaos. “If everything seems under control, you just aren’t moving fast enough.” - Mario Andretti. We are a growing company and at times the pace may seem overwhelming, but we push ourselves to find comfort in the chaos.
- We are accountable for our actions and for what we say. We do what we say we will do, when we say we'll do it. If we cannot keep our promise, we will do what it takes to create a new plan of action. When we take on a project or an issue, we see it through to the end.
- We take action. We are the ones that take action, we are not the ones who talk about the person that is taking the action.
- We encourage, initiate, and embrace change. We question everything and if we feel that something can be improved, we propose it and initiate it. If we are not always changing and looking to be better, we are not adequately doing our job.
Compensation Expectations:
- Competitive salary
- Bonus potential
- Opportunity to be an early member at a people-centric, fast-growing startup
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work Location: One location
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
Apply Now: Email resume and cover letter to careers@stateandliberty.com