Customer Experience Associate - 2023

Job Title: Customer Experience Associate

Apply Now: Email resume and cover letter to support@stateandliberty.com

Location: Ann Arbor, MI
 
Position Overview
 

The Customer Experience Associate is responsible for aiding the Customer Service Manager in all aspects of State and Liberty's customer experience. This role also is responsible for utilizing customer interactions as a revenue-generating and customer retention channel completed through handling all VIP customer inquiries, custom order logistics and follow-ups, and additional selling tactics to customers.

Your day-to-day responsibilities will primarily focus on email-based customer service and customer outreach and assistance in warehouse coordination and daily operations involvement. This role directly supports the company at large and works hand-in-hand with the Customer Service Manager.

The ideal candidate must be highly motivated and able to work in a fast-paced environment. The candidate must be a resourceful, dynamic, hard-working person that is ready to have an immediate impact on supporting and growing the company. This position will be exciting, challenging, urgent, and rewarding on a daily basis. This position is a great first role within a rapidly growing startup with room for advancement as the company grows.

 

Work Location: This role will be based out of the headquarters in Ann Arbor, Michigan.
 
Responsibilities:
 
  • Manage a large number of incoming emails and respond to customer service issues in a timely manner
  • Work hand-in-hand with the customer service manager to deliver the highest level of customer service with a customer-first mentality
  • Deliver a comprehensive service to enquiring customers, providing help and advice to customers using the company’s products and services
  • Utilize effective customer service procedures, policies, and standards
  • Investigate and solve customers' problems, which may be complex or long-standing issues.
  • Assist in managing ambassador program and ambassador check-ins
  • Consistently learn about the organization's products and/or services and keep up to date with changes
  • Communicate with customer service manager management team to direct and confirm the execution of company mission

Work Expectations:

  • We own our business. We all have the opportunity to carve out a section of the business that they own. With this, we take full responsibility and accountability for our own business.
  • We get comfortable in the chaos. “If everything seems under control, you just aren’t moving fast enough.” - Mario Andretti. We are a growing company and at times the pace may seem overwhelming, but we push ourselves to find comfort in the chaos.
  • We are accountable for our actions and for what we say. We do what we say we will do, when we say we'll do it. If we cannot keep our promise, we will do what it takes to create a new plan of action. When we take on a project or an issue, we see it through to the end.
  • We take action. We are the ones that take action, we are not the ones who talk about the person that is taking the action.
  • We encourage, initiate, and embrace change. We question everything and if we feel that something can be improved, we propose it and initiate it. If we are not always changing and looking to be better, we are not adequately doing our job.

Work Expectations:

  • Competitive salary
  • Bonus potential
  • Opportunity to be an early member at a people-centric, fast-growing startup

Job Type: Full-time

Salary: $00,000.00 - $00,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

 

Shift:

  • 8 hour shift
  • Day shift

 

Weekly day range:

  • Monday to Friday

 

Work Location: One location

 

IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Apply Now: Email resume and cover letter to support@stateandliberty.com

 

Job Title: Store Manager

Location: Cleveland, OH

Overview

State & Liberty Clothing is seeking a dedicated and highly capable sales associate and key leader who is passionate about our product, connecting with others and the community, and growing the business.

About State and Liberty

We are State & Liberty, a technical menswear company focused on providing in-shape males with athletic fit dress clothing. Our points of difference focus on providing our guests with the following:

  • Athletic Fit Dress Clothing: Our dress clothes are off-the-rack (no tailoring needed) and have more room in the upper body - chest, shoulders, and arms - with a very tapered waist (with fabric darts in the back to pull in the fabric)
  • Performance Stretch Fabrics & Low Maintenance: Our fabric for all of our dress clothing is moisture wicking, wrinkle-free, machine washable, and extremely stretchy.

Our vision is to create transformational experiences for guests in-store, from providing incredible dress clothing to building and maintaining lifetime relationships with our guests. Culture is very important to who we are - our store features a complimentary bar for customers, TV and lounge area, and we frequently host happy hours with our customers and professional athletes.

Who You are
You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations, and people.
You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager in providing coaching on people experience, guest experience, and any business needs.

Must Haves

  • You have a passion for customer service and delivering an exceptional experience for guests
  • You integrate fun and joy as a way of being and working
  • You possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • You communicate with honesty and kindness, and create the space for others to do the same
  • You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
  • You foster connection by putting people first and building trusting relationships

Day in the Life

  • You are accountable for the experience your guests. You oversee the level of technical education on the floor, you ensure that every guest receives an outstanding experience, and you speak authentically about our product, community and culture
  • You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
  • You assist in preparing the store for the day including replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
  • You answer store phones and respond to voicemails and store email account as needed
  • You ensure items from fit rooms are cleaned, organized and returned to appropriate area
  • You arrange shipping from store to guests, stores and warehouse as needed
  • You help lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
  • You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards
  • You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
  • You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
  • Under the direction of leaders at Headquarters, you perform/complete other additional projects, duties, and assignments as required and/or by request

Contact Us: Email resume and cover letter to support@stateandliberty.com

Job Title: Store Manager

Location: Cleveland, OH

Overview

State & Liberty Clothing is seeking a dedicated and highly capable sales associate and key leader who is passionate about our product, connecting with others and the community, and growing the business.

About State and Liberty

We are State & Liberty, a technical menswear company focused on providing in-shape males with athletic fit dress clothing. Our points of difference focus on providing our guests with the following:

  • Athletic Fit Dress Clothing: Our dress clothes are off-the-rack (no tailoring needed) and have more room in the upper body - chest, shoulders, and arms - with a very tapered waist (with fabric darts in the back to pull in the fabric)
  • Performance Stretch Fabrics & Low Maintenance: Our fabric for all of our dress clothing is moisture wicking, wrinkle-free, machine washable, and extremely stretchy.

Our vision is to create transformational experiences for guests in-store, from providing incredible dress clothing to building and maintaining lifetime relationships with our guests. Culture is very important to who we are - our store features a complimentary bar for customers, TV and lounge area, and we frequently host happy hours with our customers and professional athletes.

Who You are
You are an essential part of the store leadership team and the educator and guest experience every day. You are responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. You are a part of every area of the retail store including product, community, operations, and people.
You take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. You work closely with the Store Manager in providing coaching on people experience, guest experience, and any business needs.

Must Haves

  • You have a passion for customer service and delivering an exceptional experience for guests
  • You integrate fun and joy as a way of being and working
  • You possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • You communicate with honesty and kindness, and create the space for others to do the same
  • You lead with courage, knowing the possibility of greatness is bigger than the fear of failure
  • You foster connection by putting people first and building trusting relationships

Day in the Life

  • You are accountable for the experience your guests. You oversee the level of technical education on the floor, you ensure that every guest receives an outstanding experience, and you speak authentically about our product, community and culture
  • You have strong time management skills, strategically manage the day-to-day operations of the sales floor, and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
  • You assist in preparing the store for the day including replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, merchandising and changing mannequins as needed to maximize sell-through
  • You answer store phones and respond to voicemails and store email account as needed
  • You ensure items from fit rooms are cleaned, organized and returned to appropriate area
  • You arrange shipping from store to guests, stores and warehouse as needed
  • You help lead in closing the store for the day including: sizing, cleaning, collecting and removing trash and recycling and other duties as needed
  • You utilize Point of Sale system, process payments, refunds/exchanges and issue gift cards
  • You receive and process stock, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas
  • You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)
  • You are responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising
  • Under the direction of leaders at Headquarters, you perform/complete other additional projects, duties, and assignments as required and/or by request

Contact Us: Email resume and cover letter to support@stateandliberty.com